Network Operations Engineer

NOC Shift Lead Hyderabad 5 Days Onsite Rotational shift Role Overview :The NOC Shift Lead is responsible for leading a team and providing high-quality operational support for Continent 8s global network, hosted infrastructure, and cybersecurity services. Working within a follow-the-sun support model, the role ensures service continuity and optimal performance for a global customer base. The NOC Shift Lead will analyze, troubleshoot, and resolve critical incidents, support business change control, and contribute to service improvement initiatives .Responsibilitie sOperational Suppor tLead daily operational support and maintenance of Continent 8 infrastructure.Monitor system availability and performance to minimize downtime and optimize customer services.Support customer requirements to maintain a 99.9% continuous service level.Incident & Problem Managemen tTroubleshoot network-related issues and perform root cause analysis.Respond promptly to incidents and manage escalations effectively.Collaboration & Documentatio nWork closely with Level 3 technical teams across DC Hosting, Cloud, and Network services.Participate in technology projects across data center, network, and cloud domains.Create and maintain operational and support documentation . Qualifications & Experien ce6+ years of experience in network operations and support environments.Bachelors degree in Computer Science, Engineering, or equivalent.Strong customer service orientation and communication skills.Experience with IP service management (change and incident management).Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite.Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds).ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desirable.Experience monitoring large international networks in a global business environment is advantageou s. Key Competenc iesTechnical Troubleshooting & Problem ResolutionCustomer Service OrientationAttention to Detail & DocumentationCollaboration & TeamworkAbility to Work Under PressureContinuous Learning & Adaptabil ity NOC Shift Lead Hyderabad 5 Days Onsite Rotational shift Role Overview :The NOC Shift Lead is responsible for leading a team and providing high-quality operational support for Continent 8s global network, hosted infrastructure, and cybersecurity services. Working within a follow-the-sun support model, the role ensures service continuity and optimal performance for a global customer base. The NOC Shift Lead will analyze, troubleshoot, and resolve critical incidents, support business change control, and contribute to service improvement initiatives .Responsibilitie sOperational Suppor tLead daily operational support and maintenance of Continent 8 infrastructure.Monitor system availability and performance to minimize downtime and optimize customer services.Support customer requirements to maintain a 99.9% continuous service level.Incident & Problem Managemen tTroubleshoot network-related issues and perform root cause analysis.Respond promptly to incidents and manage escalations effectively.Collaboration & Documentatio nWork closely with Level 3 technical teams across DC Hosting, Cloud, and Network services.Participate in technology projects across data center, network, and cloud domains.Create and maintain operational and support documentation . Qualifications & Experien ce6+ years of experience in network operations and support environments.Bachelors degree in Computer Science, Engineering, or equivalent.Strong customer service orientation and communication skills.Experience with IP service management (change and incident management).Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite.Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds).ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desirable.Experience monitoring large international networks in a global business environment is advantageou s. Key Competenc iesTechnical Troubleshooting & Problem ResolutionCustomer Service OrientationAttention to Detail & DocumentationCollaboration & TeamworkAbility to Work Under PressureContinuous Learning & Adaptabil ity