Service desk Analyst/IT Service Desk./ IT Support profile. (Noida)

Job Title: Technical Support Associate (1st Line)Job Overview: We are looking for agile and motivated individuals to join our team as a Technical Support Associate. This position requires excellent communication skills in English and a basic understanding of networking concepts. You will be providing 1st line technical support to our customers, resolving hardware and software issues, and ensuring customer Responsibilities: - Provide 1st line technical support to customers, addressing inquiries and issues promptly. - Diagnose and resolve technical problems related to hardware (computers, printers) and software applications. - Troubleshoot common technical issues, such as resetting passwords, resolving connectivity problems, and system errors. - Provide solutions to basic technical issues in a timely manner using available resources. - Assist in the installation, configuration, maintenance, and troubleshooting of hardware and software systems. - Support network devices, including Cisco routers, switches, LAN, WAN, and MAN connections. - Manage client servers and systems such as Windows Server, UNIX, and Mainframe environments. - Provide support for platforms like SharePoint and Active Directory. - Perform troubleshooting tasks for both Windows and Linux-based client systems. - Ensure proper resolution of issues and maintain high levels of customer satisfaction. Technical Skills Required: - Strong knowledge of troubleshooting and resolving hardware and software issues. - Experience with server administration, backup, configuration, and maintenance. - Basic understanding of networking, including routers, switches, and LAN/WAN technologies. - Familiarity with various operating systems (Windows, Linux, UNIX) and server environments. - Basic knowledge of client-server architecture and related software applications. - Ability to work under pressure and resolve technical issues efficiently. Work Details: - Position: Technical Support Associate (1st Line) - Total Positions: 40 - Work Mode: Work from Office - Shift Timing: 24x7 Support (Night Shifts included) - Transport Facility: Cab facility provided within a 20 km radius from the job location. - Immediate Joiner: Only candidates who are immediately available for joining will be considered (Fresher or not currently employed). Interview Process: 1. First Communication Screening: Assessment of communication skills. 2. Training & Interview: Upon successful screening, candidates will undergo a training process, followed by further evaluation based on performance. Required Qualifications: - Basic knowledge of networking concepts. - Excellent written and verbal communication skills in English. - A proactive approach to problem-solving and troubleshooting. - Willingness to work in rotational night shifts and adapt to flexible working hours. .