Senior Technical Product Manager (Agentic CRM), Remote

Deep understanding of Salesforce platform features, capabilities, and limitations.

Proven track record of designing, deploying, and optimizing AI and agentic solutions within the Salesforce ecosystem to orchestrate seamless internal workflows across the customer lifecycle.

Familiarity with the end-to-end customer lifecycle, with a demonstrated ability to identify operational friction points and deploy intelligent automation that drives velocity for both Operations teams and customers.

Demonstrated innovation in designing Salesforce product enhancements or features that significantly improve user experience and business outcomes.

Experience working closely with software engineers, designers, and other technical teams to ensure efficient product development, implementation, and timely delivery of features.

Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams.

Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise.

Skilled at translating ambiguous business requirements into high-quality technical specifications, user stories, and architectural diagrams.

Passion for understanding customer needs and delivering a user-centric experience.