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SUMMARY Experience - 5-8 years of overall IT experience with minimum 3 - 5 years in ServiceNow development and integrations - Proven hands-on experience with ServiceNow Integration Hub, REST/SOAP APIs, and MID Server - Solid experience with at least 3-4 enterprise system integrations (SAP, Salesforce, Workday, Azure AD, AWS, etc.) - Experience with ITSM module integrations (Incident, Problem, Change, CMDB, Service Catalog) - Demonstrated expertise in scripting and automation within ServiceNow platform Technical Skills ServiceNow Integration Technologies: - REST APIs, SOAP Web Services, Scripted REST APIs - Integration Hub (Spokes, Actions, Flows) - MID Server installation, configuration, and management - Import Sets, Transform Maps, Data Sources - Outbound REST/SOAP Messages - Event Management and Alert Management - OAuth 2.0, JWT, Basic Auth, API Key authentication - Connection Aliases and Credential Management ServiceNow Platform: - Business Rules, Script Includes, Client Scripts - Flow Designer and Workflow Engine - Glide API (GlideRecord, GlideAjax, GlideSystem, GlideUser) - Update Sets and deployment management - ATF (Automated Test Framework) - Service Portal and UI Builder (basic) - CMDB and Discovery basics Enterprise Systems & Protocols: - SAP, Salesforce, Workday, Azure AD, Okta - JIRA, GitHub, Jenkins, Azure DevOps - Splunk, Dynatrace, PagerDuty, AppDynamics - LDAP, Active Directory, SSO/SAML - Message queues (Kafka, RabbitMQ, Azure Service Bus) - XML, JSON, YAML data formats Programming & Scripting: - JavaScript (advanced primary ServiceNow scripting language) - Python (for middleware and automation scripts) - PowerShell (for Windows-based integrations) - SQL (for data validation and transformation) - HTML/CSS (for Service Portal integrations) Cloud & Infrastructure: - Azure (API Management, Logic Apps, Service Bus) - AWS (API Gateway, Lambda, SQS) - Docker basics for MID Server containerization - Networking fundamentals (DNS, firewall, proxy con .
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