Identity & Access Management IAM Ops Engineer

Department Information Technology Location APAC IT Delivery Center Description About this OpportunityWe are seeking a Microsoft IAM Operations Engineer to support and operate Aligns enterprise identity and collaboration platforms This role is purely operational, focused on day to day stability, incident response, access operations, and service reliability across Microsoft Entra ID, IAM foundational services, and Microsoft 365 workloads You will be part of a global operations model supporting identity, access, and collaboration services during business critical hours Role expectations In this Role, You Will IAM & Microsoft Entra Operations Provide operational support for Microsoft Entra ID Azure AD and IAM services Handle user lifecycle operations joiner, mover, leaver , access requests, and role assignments Support Conditional Access, MFA, PIM, and access policy enforcement Monitor and respond to identity related incidents, alerts, and service degradations Perform routine IAM health checks, access reviews support, and audit evidence collection Foundational Services & Identity Dependencies Support Active Directory on prem and operations Troubleshoot authentication issues involving DNS, certificates, Kerberos, tokens, and trust chains Support PKI operations, including certificate issuance, renewal, and incident handling Assist with routine identity platform maintenance and change execution PowerShell & Operational Automation Use PowerShell scripts for bulk operations, access updates, and operational tasks Execute and support existing automation runbooks Assist in identifying repetitive tasks suitable for automation M365 & UCC Operational Support Added Advantage Provide operational support for Microsoft 365 services, including Exchange Online mailbox access, permissions, mail flow issues SharePoint Online & OneDrive access, sharing issues Microsoft Teams user access, policies, basic troubleshooting Support Purview related operational tasks, such as retention policy validation and access checks Work with UCC and Collaboration teams during incidents and escalations What We're Looking For 67 years of experience in IAM Entra Microsoft identity operations Operational experience with Active Directory and identity PowerShell scripting skills for automation and tooling Solid knowledge of PKI, certificate services, and certificate lifecycle management Operational experience with Privileged Identity Management PIM Strong hands on experience with SSO, SCIM provisioning, and modern authentication protocols OAuth, OIDC, SAML Enterprise DHCP, GPO & DNS administration experience Experience supporting Microsoft 365 services is a strong advantage Comfort working in shift based operational models Strong analytical, problem solving, and documentation skills Applicant Privacy Policy Review our Applicant Privacy Policyfor additional information Equal Opportunity Statement Align Technology is an equal opportunity employer We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire