Source description
About the role
3+ years of related experience
(Honours) Bachelor’s degree
Fluent in English (verbal and written)
Ability to communicate complex or technical concepts clearly to non-technical audiences (verbal and written)
Demonstrated ability to build effective working relationships across all organizational levels, including frontline staff and senior leadership
Experience designing and delivering training programs for diverse adult learners
Knowledge of change management principles and technology adoption frameworks
Ability to identify underlying user needs and develop practical, targeted support solutions
Experience producing user documentation, guides, and job aids that reduce barriers to tool adoption
Proficiency with no-code and low-code platforms (e.g., Microsoft Copilot Studio, Power Automate, Claude.ai) to configure and demonstrate AI-powered workflows without custom development
Ability to develop functional proof-of-concept solutions demonstrating AI applicability to specific business problems
Familiarity with prompt engineering and understanding of large language model capabilities and limitations
Ability to define and communicate the boundary between enablement-level prototyping and production development requiring IT or developer involvement
Strong cross-functional collaboration skills and ability to align stakeholders around shared objectives
Ability to interpret adoption metrics and usage data to prioritize support efforts
Working knowledge of AI tools sufficient to guide end-user adoption (deep technical expertise not required)
Familiarity with data privacy principles and responsible AI use in regulated environments
Experience in clinical research or healthcare is considered an asset
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