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Job Title: Desktop Support Engineer (L2 level) Exp: 3+ Years Type: Contract for 6 Months + Extendable Location - Noida/ Bangalore Night shift rotational Role Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices. Job Responsibilities: - Knowledge of Service Now. - Familiar with running SSH commands on network devices. - Experience using Citrix Desktops. - Experience using Remote Desktop to configure hardware and software on Windows computers. - Knowledge of DHCP and DNS. - Experience working on incidents passed to them from lower-tier support groups. - Experience in troubleshooting complex hardware and software components. - Knowledge of configuring network-based printers Minimum requirements: - L2 level of troubleshooting - Qualification: - BCA/MCA/B Tech/BE or equivalent - Provide case status updates to Customer and Retail Solutions personnel. - Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience Job Title: Desktop Support Engineer (L2 level) Exp: 3+ Years Type: Contract for 6 Months + Extendable Location - Noida/ Bangalore Night shift rotational Role Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices. Job Responsibilities: - Knowledge of Service Now. - Familiar with running SSH commands on network devices. - Experience using Citrix Desktops. - Experience using Remote Desktop to configure hardware and software on Windows computers. - Knowledge of DHCP and DNS. - Experience working on incidents passed to them from lower-tier support groups. - Experience in troubleshooting complex hardware and software components. - Knowledge of configuring network-based printers Minimum requirements: - L2 level of troubleshooting - Qualification: - BCA/MCA/B Tech/BE or equivalent - Provide case status updates to Customer and Retail Solutions personnel. - Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience
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