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About the role
For an international organization, we are urgently looking for a Full Remote Senior ServiceNow Developer ITSM & CSDM. We are looking for a contractor, who is able to work full-time in CET working hours. Candidates need to be fluent in English. Tasks and Responsibilities: Design, develop, and enhance ServiceNow ITSM solutions including Incident, Change, Request and Service Catalog modules; Experience in Employee Center Configuration, Portal Configuration and Catalog Integration; Implement and maintain CSDM-compliant CMDB structures, service mapping, and governance processes; Drive key topics of CSDM including Business Services, Application Services, Service Offerings; Configure workflows, Flow Designer automations, SLAs, notifications, catalog items, and integrations; Develop custom scripts, APIs, UI components, and reusable platform solutions; Collaborate with architects, infrastructure teams, and business stakeholders to align CMDB and service data models; Drive workshops and requirement discussions related to ITSM processes and CSDM adoption; Support data quality initiatives, CMDB governance, reconciliation, and discovery-related activities; Participate in UAT support, defect resolution, release validation, and production deployment activities; Troubleshoot production issues and ensure platform stability, performance, and compliance; Prepare technical documentation, deployment guides, and operational support documentation; Profile: Bachelor or Master degree; +6 years of experience working with the ServiceNow platform; Strong hands-on expertise in ServiceNow ITSM modules and CSDM framework implementation; Strong scripting and development experience in ServiceNow platform technologies Basic knowledge of ServiceNow Configuration and scripting; Experience with CMDB management, Discovery, Service Mapping, and data governance practices; Knowledge of integrations, REST APIs, MID Server, and enterprise system connectivity; Solid hands-on experience with Gen(AI) productive implementations on the ServiceNow platform Experience using AI-assisted coding tools like GitHub CoPilot and vibe coding in Enterprise settings; Proficiency in Visual Studio Code, CLI/terminal-based development, CI/CD workflows; Fluent in English; .
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