ASSISTANT GENERAL MANAGER-ORGANISATION EXCELLENCE

Key Responsibilities

1. Roadmap Ownership • Define, update, and execute the automation roadmap across Automation Agenda AI, RPA, and workflow solutions and enhance productivity • Align strategic initiatives with corporate goals, customer expectations, and emerging market opportunities. • Maintain visibility of project milestones, dependencies, and timelines across business locations.
2. Automation Expertise • Evaluate Export and Import Process and find out the opportunity for Automation and improvement • Evaluate automation opportunities and conceptualize scalable solutions different digital solution • Partner with internal technology teams and external vendors to architect and deploy modern automation capabilities. • Champion process transformation using orchestration, intelligent extraction, and decision automation tools.
3. Productivity Expertise • Conduct Time and Motion across different process of Import and export to reach out for optimum number of resources • Have in-depth knowledge of any TMS platform (Transport management system) • Open for travel to different countries. • Champion process transformation using KAIZEN, Lean and Six Sigma •
4. Cross-Functional Delivery • Translate business requirements into detailed workflows, user stories, data requirements, and acceptance criteria. • Collaborate with Operations, IT, Data, and Product teams to ensure robust design, testing, deployment, and adoption. • Promote innovation, collaboration, and reusable automation design standards across the organization.
5. Estimation, Planning & Prioritization • Scope requirements and accurately estimate development effort, dependencies, and resource needs. • Build and maintain project plans and sprint backlogs, including risk mitigation and stakeholder reporting. • Prioritize initiatives based on business case analysis, effort, ROI, and operational urgency.
6. User-Centric Development & Adoption • Engage business owners and end users for requirement discovery, prototyping, feedback cycles, and pilot rollout. • Track adoption, collect feedback post-deployment, and drive continuous optimization. • Identify new automation use cases and expansion opportunities across business units and geographies.
7. Performance & Outcome Measurement • Define success criteria, operational KPIs, and business-case metrics for each automation initiative. • Monitor realized outcomes such as productivity improvement, cycle-time reduction, and error elimination. • Present impact results and pipeline visibility to senior management.