Servicenow CSM Developer

Roles & Responsibilities: Development and configuration : Design, develop, and configure ServiceNow applications, modules (CSM or FSO), workflows, and catalog items. This includes setting up forms, fields, client scripts, business rules, and UI policies. Integration : Build and maintain integrations with other systems and third-party applications using tools like REST/SOAP APIs and Integration Hub. Customization : Write and maintain custom code using JavaScript, HTML, and CSS to meet specific business needs. Data management : Manage data imports, exports, and transformations, and ensure data integrity. Troubleshooting and support : Provide technical support to users, identify and resolve software flaws, and conduct regression testing. Documentation : Create and maintain comprehensive technical documentation for configurations, customizations, and processes. Requirements: ServiceNow Certified System Administrator. ServiceNow development experience in Customer Service Management (CSM) or Financial Services Operations (FSO) REQUIRED. [years based on job-level] Knowledge and/or micro-certification in at least one of the following: Playbooks Flow Designer Now Assist / AI Platform Analytics Predictive Intelligence Service Portal Catalog Items Automated Test Framework (ATF) Strong understanding of ServiceNow platform capabilities and best practices. Excellent problem-solving and analytical skills. Strong communication skills in English