IT Infrastructure & Network Lead

Hiring: Infrastructure & Network Lead Location: Lusaka, Zambia About Us We are a leading IT Systems Integrator in Zambia, providing end-to-end IT solutions and support services for businesses. Our expertise includes enterprise infrastructure design and deployment, virtualization, servers, SAN storage, networking, cloud solutions, and hardware/software supply. With strong in-house technical capabilities and partnerships with major OEMs, we deliver secure, scalable, and reliable technology solutions that support digital transformation. Job Summary We are looking for an experienced Infrastructure & Network Lead to manage and oversee IT infrastructure operations, including LAN/WAN networks, servers, cloud environments, security solutions, and OEM deployments. This role requires strong leadership, hands-on technical expertise, SLA ownership, and the ability to mentor and grow a technical team while ensuring high availability and service reliability. Key Responsibilities Strategic Leadership Lead the infrastructure and network division to ensure smooth service delivery. Drive technical strategy, change management, and operational excellence. Manage budgets, vendor relationships, SLAs, and team performance. Infrastructure Design & Deployment Design scalable and resilient infrastructure architectures (LAN/WAN, hybrid cloud, storage, security). Support pre-sales activities including solution design, requirement gathering, and technical proposals. Prepare BoMs, PoCs, and implementation plans. Lead deployment, integration, testing, cutover, and handover to operations. Technical Support & Escalations Act as the escalation point for complex infrastructure and networking issues. Perform root cause analysis and implement permanent fixes. Ensure critical issues are resolved within SLA timelines. SLA & Performance Management Own SLA compliance and proactive monitoring of infrastructure performance. Identify recurring issues and implement long-term solutions. Vendor & OEM Coordination Coordinate with OEMs and external vendors for deployments and escalations. Participate in technical design reviews and risk assessments. Mentoring & Team Development Train and mentor junior engineers. Conduct technical training sessions across infrastructure, cloud, and security. Support recruitment and technical evaluation of candidates. 24x7 Support Provide support as required for critical incidents and major outage handling. Required Skills & Qualifications Education Bachelors degree in IT, Computer Science, Engineering, or related field. Experience Minimum 4+ years experience in infrastructure/network support roles. Proven team leadership and mentoring experience. Certifications (Preferred) CCNA / CCNP VMware Fortinet / Sophos / Checkpoint / Palo Alto MCSE or equivalent Technical Expertise Windows Servers Active Directory Implementation & Migration VMware vCenter / ESXi Microsoft Hyper-V Firewall/security device configuration (Fortinet, Sophos, Checkpoint, Palo Alto, Cisco) Backup & replication tools (Veeam, Acronis, etc.) Soft Skills Strong troubleshooting and analytical skills Excellent communication & stakeholder management Customer-focused mindset Interested Apply Now! If you are passionate about innovation, infrastructure leadership, and career growth, we would like to hear from you. Share your CV with us at Hiring: Infrastructure & Network Lead Location: Lusaka, Zambia About Us We are a leading IT Systems Integrator in Zambia, providing end-to-end IT solutions and support services for businesses. Our expertise includes enterprise infrastructure design and deployment, virtualization, servers, SAN storage, networking, cloud solutions, and hardware/software supply. With strong in-house technical capabilities and partnerships with major OEMs, we deliver secure, scalable, and reliable technology solutions that support digital transformation. Job Summary We are looking for an experienced Infrastructure & Network Lead to manage and oversee IT infrastructure operations, including LAN/WAN networks, servers, cloud environments, security solutions, and OEM deployments. This role requires strong leadership, hands-on technical expertise, SLA ownership, and the ability to mentor and grow a technical team while ensuring high availability and service reliability. Key Responsibilities Strategic Leadership Lead the infrastructure and network division to ensure smooth service delivery. Drive technical strategy, change management, and operational excellence. Manage budgets, vendor relationships, SLAs, and team performance. Infrastructure Design & Deployment Design scalable and resilient infrastructure architectures (LAN/WAN, hybrid cloud, storage, security). Support pre-sales activities including solution design, requirement gathering, and technical proposals. Prepare BoMs, PoCs, and implementation plans. Lead deployment, integration, testing, cutover, and handover to operations. Technical Support & Escalations Act as the escalation point for c