MFA Support (Thiruvananthapuram)

Role & responsibilities The primary purpose of this position is to establish the cloud based Multi-Factor Authentication (MFA) service built and provide 24x7 operational supports. This includes the operations, maintenance and troubleshooting all components for the MFA infrastructure and dependencies. It will also provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters. If you thrive in a agile, collaborative workplace. Preferred candidate profile - Responsible for managing and maintaining Microsoft Cloud based multifactor authentication services, applications integrations and support activities related to development, enhancement need in the multifactor authentication solutions - Perform tasks related to installation and support of Tomcat applications/ Apache Web Instances - Resolve/respond on moderate to complex (P1, P2, and P3) incidents and problems effectively and in a timely manner - Identify improvements in security operations procedures and participate in automation projects. - Work with IT and business teams to develop solutions that address root cause. - Support issues resolution related to MFA services, new user registration, authentication factor reset, unlock, VPN access, MFA authentication types, token management and reporting for tokens - Support System Integration Testing, User Acceptance Testing, Production Rollout - Perform all MFA administration and end users support responsibilities - Managing User logs and analysing the log - Ready to do on-call duty support during weekends, holidays & out of office hours on rotational basis. - Work in shifts with efficient and accurate handover procedures. - Adhere to SLAs based on the client agreements. Educational & Professional Qualifications Bachelor of Degree in Computer /BE 1.5 to 3 years of suppo .