Source description
About the role
Lead Solution Design & Architecture
Lead end-to-end solution design across the Salesforce platform, including data architecture, security model design, and integration strategy.
Define system interactions and data flows between Salesforce and external systems (e.g., ERP, APIs), partnering with IT and external resources for implementation.
Evaluate business requirements and translate them into scalable, maintainable technical solutions.
Make architectural recommendations in collaboration with IT, including system-of-record decisions and design tradeoffs.
Ensure solutions align with platform best practices, performance standards, and long-term scalability.
Platform Strategy & Roadmap Execution
Partner with business stakeholders to identify opportunities for platform enhancements and process improvements.
Assists with leadership of requirements gathering and solutioning sessions to align business goals with technical capabilities.
Recommends the definition and prioritization of the Salesforce platform roadmap based on business impact and technical feasibility.
Guide implementation of new features and enhancements, ensuring alignment with architectural standards.
Assess new Salesforce releases and determine their impact on current architecture and future roadmap.
Technical Leadership & Team Development
Provide technical leadership and mentorship to Salesforce team members, supporting skill development and best practices.
Establish reusable patterns (e.g., flows, Apex, integrations) to improve development efficiency and consistency.
Review and guide solution designs and implementations to ensure quality and alignment with standards.
Act as a subject matter expert for Salesforce across the organization.
Platform Health, Performance & Adoption
Oversee platform health, performance, and reliability, proactively identifying areas for optimization.
Monitor usage and adoption, providing insights and recommendations to improve user experience and business outcomes.
Support resolution of complex platform issues through root cause analysis and structured problem-solving.
Ensure reporting, dashboards, and data structures support business decision making.