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About the role
DESIGNATION: SERVICE DESK ENGINEER DESCRIPTION: Troubleshoot Technology Issues. Install And Maintain Equipment And Software. Ask Questions To Pinpoint The Problem. Perform Remote Troubleshooting. Help New Employees Set Up Their Workstations. Maintain And Upgrade Equipment As Needed. Train New Employees To Use a Company's Software And Apps. Work With Existing Vendors To Evaluate New Technology. Respond To Ad Hoc And Urgent Requests. Advise Executives On The Best Technological Solutions For An Organization. Monitor The Performance Of a Company's Desktop Infrastructure And Provide Suggestions To Improve Efficiency. Test, Install And Set Up Application Programs On User Workstations. Test Network Connections. Train End Users When New Software Or IT Regulations Arrive At a Company KRA- Troubleshoot technology issues. Install and maintain equipment and software. Ask questions to pinpoint the problem. Perform remote troubleshooting. Help new employees set up their workstations. Maintain and upgrade equipment as needed. Train new employees to use a company's software and apps. Work with existing vendors to evaluate new technology. Respond to ad hoc and urgent requests. Advise executives on the best technological solutions for an organization. Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency. Test, install and set up application programs on user workstations. Test network connections. Train end users when new software or IT regulations arrive at a company
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