Analyst, Business Applications (Yardi Analyst)

Yardi Application Support: Provide reliable day-to-day support for core Yardi functions.

Provide hands-on support for Yardi Voyager and related Yardi modules used by Allied.

Troubleshoot application issues, investigate root causes, and help resolve user-reported problems.

Support business users across Finance, Property Accounting, Operations, Property Management, Leasing, and other teams as required.

Document support tickets, resolutions, recurring issues, known workarounds, and escalation steps.

Identify opportunities to reduce repeat issues through better configuration, documentation, training, or process changes.

Escalate complex issues to the Senior Director, Business Applications, Yardi support, consultants, or Technology partners as appropriate.

Yardi Configuration and Administration: Support setup, access, workflows, and production configuration.

Support Yardi configuration activities including users, roles, permissions, menu access, workflows, properties, entities, and related setup.

Assist with setup and maintenance of Yardi workflows, tasks, menus, reports, packages, groups, and configuration items.

Support controlled setup in production environments, including Live report setup, task setup, package loading, and other configuration changes.

Assist with specialized setup activities such as cheque format setup, custom tables, and other Yardi configuration items as required.

Support Facility Manager, Voyager, Residential, Commercial, and related Yardi components where applicable.

Maintain clear documentation for configuration changes, approvals, testing, and implementation steps.

Access, Controls, and Audit Support: Help maintain secure and reliable application access.

Support user onboarding, offboarding, role changes, permission updates, and access troubleshooting.

Help maintain consistent access structures across Yardi and related business applications.

Support monthly audit reporting, access reviews, and control-related documentation.

Identify access inconsistencies, segregation-of-duties concerns, or outdated permissions and escalate as required.

Ensure access changes are documented, approved, and aligned with Allied's internal processes.

Testing, Releases, and Production Support: Help ensure changes are tested and introduced safely.

Support testing for Yardi enhancements, fixes, configuration changes, integrations, and upgrades.

Prepare or assist with test scripts, test evidence, issue logs, and validation activities.

Support UAT coordination with business users and document testing outcomes.

Assist with release preparation, deployment validation, and post-implementation support.

Help ensure production changes are reviewed, tested, approved, documented, and communicated.

Support issue tracking during project implementations and operational enhancements.

Reporting, Data, and Integration Support: Assist with reliable reporting and data movement.

Support Yardi reporting needs, including report setup, troubleshooting, validation, and user support.

Help investigate data issues affecting reports, workflows, integrations, and operational processes.

Support ETL imports, data validation, and related troubleshooting activities.

Work with Technology, data and reporting teams, vendors, and business users to resolve reporting or integration issues.

Help maintain confidence in Yardi data by identifying recurring data quality issues and supporting corrective actions.

Vendor and Stakeholder Support: Work with internal teams and external partners to resolve issues.

Assist with escalations to Yardi and other vendors by preparing issue details, screenshots, examples, replication steps, and business impact summaries.

Track vendor tickets, follow-ups, status updates, decisions, and resolutions.

Participate in vendor calls, support reviews, and troubleshooting sessions as required.

Translate technical or system issues into clear, practical updates for business users.

Build effective working relationships with business stakeholders, Technology, vendors, and the Business Applications team.

Documentation and Continuous Improvement: Strengthen the support model and reduce knowledge risk.

Create and maintain support documentation, job aids, configuration notes, runbooks, and standard operating procedures.

Document known issues, recurring problems, and common resolution steps.

Help improve support intake, ticket triage, prioritization, and resolution practices.

Identify process gaps, documentation gaps, and opportunities to standardize how Yardi is supported.

Support the Business Applications team in building a more resilient, scalable, and less person-dependent support model.