Support Consultant

Support Consultant (2-4 years), Onsite, Pune, India Mandatory Skills Excellent verbal and written communication Troubleshooting experience Required Experience: 2-4 years. Working Arrangements: 24x7 rotational shift Skills: Good analytical and problem-solving skills. Strong team player collaborates well with others in multiple time zones; ability to share knowledge with team members. Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work. Job Responsibilities: Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements Track and document inbound support requests and ensure proper notation of customer problems or issues. Document problems and solutions to train lower-level support on how to properly address customer or product problems. Communicate with product management department to improve on current design or to identify possible problems with design. Stay abreast of current technology in products, design changes, and new products offered. Provide day to day support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets. Preference Healthcare knowledge and experience International Helpdesk or Call center experience Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.