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Call us 609-945-2590 410 Wall St. Princeton, NJ 08540 support@alltechconsultinginc.com Login / Register Login to Alltech Consulting Services reset form Reset Password Please Enter Username or Email Create a free Alltech Consulting Services account Already have an account? Login heading Salesforce Enhancements/Support Engineer Remote February 25, 2025 Contract Apply Now email apply form here Apply for this job Apply with login Please login as "Candidate" to apply Back to jobs Main content job description Job Description Job Summary: We are seeking a Salesforce Onsite Enhancements/Support Engineer to provide hands-on technical leadership for Salesforce enhancements and production support. The ideal candidate will work closely with business stakeholders, technical teams, and end users to ensure seamless system functionality, continuous improvements, and effective issue resolution. Focuses on enhancements, troubleshooting, support management, and ITIL-based incident handling, making it more of an operations-focused and system stability-heavy role. Key Responsibilities: 1. Technical Leadership & Support Management Lead onsite Salesforce support operations for end users and stakeholders. Manage L2/L3 support tickets , troubleshooting system issues, and ensuring timely resolution. Identify root causes of recurring issues and propose long-term fixes and enhancements. Ensure system stability and uptime , following Salesforce best practices. 2. Enhancements & Development Gather business requirements and translate them into scalable Salesforce solutions . Design and implement enhancements, customizations, and integrations in Salesforce. Develop using Apex, Lightning Web Components (LWC), Visualforce, and Flows . Maintain CI/CD pipelines for seamless deployments and version control. 3. Collaboration & Stakeholder Engagement Work closely with business users to understand pain points and improvement areas. Partner with offshore teams for development and support coordination. Provide end-user training and documentation for enhancements and new features. 4. Integration & Data Management Manage integrations with third-party applications (REST/SOAP APIs, MuleSoft, Middleware) . Handle data migration, cleansing, and transformation activities as needed. Ensure data security and compliance (GDPR, HIPAA, SOX) . 5. Process Optimization & Best Practices Implement ITIL-based incident, problem, and change management processes . Drive automation and process optimization to reduce manual efforts. Stay updated on Salesforce releases and new features for potential implementation. Qualifications & Skills Required: 8+ years of Salesforce experience in development, enhancements, and support. Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Field Service . Hands-on with Apex, Lightning Web Components (LWC), Visualforce, Flows, Triggers . Experience in Salesforce integrations (MuleSoft, REST/SOAP APIs, middleware tools) . Strong understanding of Salesforce security model, profiles, permission sets, and SSO . Experience in DevOps (Copado, Git, Jenkins, Azure DevOps, CI/CD pipelines) . Experience with ITIL processes for incident and change management . Excellent troubleshooting, problem-solving, and stakeholder communication skills . Salesforce certifications (Admin, Platform Developer, Application Architect) Apply Now email apply form here Apply for this job Apply with login Please login as "Candidate" to apply job social Share this post Facebook Twitter LinkedIn Email job releated Related Jobs Senior Project Manager United States JPC-1702 Contract #post-## Senior Consultant United States JPC-1701 Contract #post-## Technical Project Manager Alpharetta - GA JPC-1699 Contract #post-## Job Overview Job ID JPC-705 Date Posted February 25, 2025 Location Remote Expiration date -- Experience 4-6 Years Qualification Bachelor Degree Job Location Job Skills Automation Change Management CI/CD Pipeline Data Management ITIL Production Management REST Salesforce Technical Documentation troubleshooting Web #post-## .site-main .content-area .site-content Alltech Consulting Services 410 Wall St. Princeton, NJ 08540 609-945-2590 609-430-0133 CLIENT Why Alltech Services Expertise CANDIDATES Why Alltech View Jobs Submit Resume Recruitment Referral Program COMPANY About Us Contact Us Careers Privacy Policy Terms of Service Cookie Policy © Copyright Alltech Consulting Services, 2022. All rights reserved. .site WP Job Board Pro Structured Data
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