CX QA Consultant

Key Responsibilities Mobile Application QA Perform functional, regression, and exploratory testing for mobile applications across iOS and Android platforms • Validate application behavior across different devices, OS versions, and screen sizes • Execute test cases for new feature releases and bug fixes • Identify, document, and track defects using issue tracking systems • Validate mobile builds across development, staging, and production environments • Ensure application performance, usability, and stability across devices Analytics & Event Tracking Validation Validate mobile analytics implementations and event tracking instrumentation • Verify events, parameters, and user attributes being captured from mobile apps • Validate analytics implementations across tools such as: GA4 Adobe Analytics Mixpanel mParticle Adobe Experience Platform (AEP) Inspect network calls and SDK payloads to validate event firing and data accuracy • Validate identity fields, session tracking, and user properties • Ensure correct data flow from mobile apps to downstream CDP, analytics, and marketing platforms Automation Testing Develop and maintain automation scripts for mobile application testing • Support implementation of mobile test automation frameworks using tools such as: Appium Selenium TestNG XCTest / Espresso (optional) Contribute to automation for regression testing and smoke testing • Integrate automation tests within CI/CD pipelines Technical QA & Debugging Validate SDK integrations and API responses within mobile applications • Debug network requests, API responses, and analytics payloads • Use tools such as Charles Proxy, Postman, Firebase DebugView, or browser dev tools for troubleshooting • Assist in identifying root causes for issues related to application behavior or analytics tracking Cross-Functional Collaboration Work closely with mobile developers, product teams, and analytics engineers • Participate in sprint planning, QA reviews, and release validation cycles • Create and maintain test cases, QA documentation, and validation processes • Support release readiness and production validation for mobile app updates Required Qualifications 36 years of QA experience, including mobile application testing • Hands-on experience testing iOS and Android mobile applications • Experience with mobile testing tools and device compatibility testing • Understanding of mobile application development lifecycle and Agile environments • Strong analytical, debugging, and problem-solving skills • Experience with automation testing frameworks (Appium, Selenium, or similar) Preferred / Good to Have Experience validating digital analytics implementations (GA4, Adobe Analytics) • Exposure to Customer Data Platforms (mParticle, Adobe Experience Platform, Segment, Mixpanel) • Experience validating analytics SDK instrumentation in mobile apps • Understanding of event tracking, user attributes, and data layer concepts • Experience debugging network requests and JSON payloads • Familiarity with CI/CD pipelines and test automation integration • Exposure to cloud platforms such as AWS or GCP Education Bachelors degree in Computer Science, Engineering, Information Systems, or related field