Source description
About the role
Own end-to-end service management for ERP platforms, ensuring stability, availability, and adherence to SLAs. Manage incident, problem, and change management processes across ERP environments. Coordinate with vendor and support teamsHands-on exp handling different ERP tools (e.g., SAP, Oracle, Microsoft Dynamics, or similar platforms). Strong understanding of ITIL processes — incident, problem, change, service level management.
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