Support Analyst - Bid and project tools

Well look to you for: Acting as the primary point of contact for tool users, addressing technical inquiries via email or service requests Diagnosing and troubleshooting basic technical issues and providing step-by-step solutions Documenting and tracking customer interactions in our support system, ensuring accurate records of issues, resolutions, and follow-ups Collaborating with cross-functional teams to escalate and resolve complex issues Conducting training sessions and workshops to enhance user understanding and experience Continuously improving technical knowledge and staying updated on tool features and industry trends All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Advanced University Degree in Engineering and/or Finance and/or Information Technology Experience or understanding of project management principles Knowledge of enterprise IT tools (e.g., ticketing systems like ServiceNow, JIRA, Remedy) Familiarity with system administration tasks (user access, permissions, basic troubleshooting) A customer-centric mindset with a focus on problem-solving Strong written and verbal communication skills Ability to manage multiple tasks, prioritize issues, and work independently or in a team Experience supporting internal users or clients in a helpdesk or tool support function Willingness to build in-depth application knowledge and continuously improve technical skills