Principal Database Administrator(SQL Server) (Pune)

Responsibilities - Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, recovery, as well as product installation and system functionality. - Communicates progress and resolution to the client and documents all work in a case record. - Assists field technicians who are troubleshooting problems or repairing system-related issues. - Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems. - Stays abreast of current technology in products, design changes, and new products offered. - Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others. - Reports defects and design issues to our development teams. - Works on most complex database-related issues directly with client DBAs, development, and external consultants. - Mentors and coaches junior team members. - Performs root cause analysis of recurring issues. - Acts as a single point of contact for client-specific escalations, providing necessary leadership in the absence of a manager. - Performs proactive reviews of client environments to improve system reliability and prevent future support engagements. - Assumes management-level responsibilities as needed, including but not limited to client escalations and meetings. Manages special projects as needed. - Provides thought leadership in developing new ideas and processes to improve client satisfaction and outcomes across the client base. Qualifications Academic and Skilled Qualifications: - Bachelor's Degree (In an IT-related field preferred) - Certifications as needed for a specific technical role. (required) - Microsoft SQL Server Certified (preferred) Experience: - 10+ years of relevant work experience - Must be willing to work in any shift - 2-3 years of the total experience should be at the Expert level / Tier 3 support (required) - Advance .