Sr Systems Engineer

Sr.Systems Engineer Job Duties and Responsibilities: Perform application installations, upgrades, and product maintenance for existing customers. Troubleshoot application upgrade issues, perform problem analysis, diagnosis, and remediation including critical events. Create and maintain upgrade documentation and standardized processes. Prior knowledge of EHR application support and upgrades and knowledge on Paragon application would be added advantage. Build strong, positive relationships with customers and project team members. Plan, prioritize, and execute assignments within deadlines. Coordinate and ensure compliance with change control policies and processes. Handle incidents and service requests, ensuring timely resolution and communication. Support deployment of pipelines using GitHub for continuous integration and delivery. Participate in rotation shifts, including nighttime and weekend coverage, to support production environments and ensure 24/7 availability. Knowledge, Skills and Abilities The following skills or knowledge are beneficial to the success of this role: Strong Knowledge and experience with Windows operating systems and IIS administration Familiarity with PowerShell and writing scripts to perform application installs / uninstalls. Working knowledge of VMWare, Active Directory and networking fundamentals. Experience with Azure services, including resource management and monitoring. Hands-on experience with Azure DevOps and GitHub Actions for CI/CD workflows. Excellent communication skills. Strong problem solving skills. Well organized, detail oriented, self starter, able to work independently. Ability to learn and communicate new technologies effectively. Understanding of software and hardware implementation methodologies. Ability to identify and recommend best solutions to discovered problems or deficiencies. Education: BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience. Microsoft AZ-900 Certification is recommended. Requirements Ability to communicate effectively with all levels of staff and management. Ability to explain technical concepts to non-technical individuals. Willingness to work during nighttime hours for production environments upgrades. Minimum of 2 to 3 years of related experience in systems engineering or similar roles.