Source description
About the role
Company Overview Alumaze is a leading firm in the Manufacturing, known for our commitment to excellence and customer satisfaction. We provide a dynamic and innovative setting where our team members can grow and thrive. Job Summary Key Responsibilities - Tally Expertise: Assist customers with Tally software-related queries, including troubleshooting issues, installation, and usage guidance. - Issue Resolution: Diagnose and resolve technical issues related to Tally software efficiently, escalating complex issues to higher-level support when necessary. - Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the support database. - Feedback Collection: Gather customer feedback and relay insights to the product development team to enhance the Tally software. - Customer Relationship Management: Build and maintain strong relationships with customers to ensure long-term satisfaction and retention. - Team Collaboration: Collaborate with other support team members to share knowledge and improve the overall effectiveness of the support department. Qualifications and Skills - Educational Background: Bachelor's degree in Commerce, Business Administration, Information Technology, or a related field. - Experience: Minimum 2 years of experience in customer support, with a focus on Tally software. - Technical Proficiency: In-depth knowledge of Tally software, including Tally ERP 9 and TallyPrime. - Communication Skills: Excellent verbal and written communication skills in Hindi & English Mandatory. - Problem-Solving Skills: Strong analytical and problem-solving abilities to diagnose and resolve technical issues. - Customer Service Orientation: Passion for providing exceptional customer service and ensuring customer satisfaction. - Multitasking Abilities: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Preferred Qualifications - Certifications: Tally certification is a plus. - Languages : Hindi .