Associate - CTK - Bangalore

About the team

The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate's time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Job Description

This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. The primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon's attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on ticketing.

Roles and Responsibilities:

This includes, but is not limited to:

Understand the issue and make best use of the available resources to resolve it

Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard

Communicate with internal and external stakeholders

Understand performance metrics to create analysis for driving business goals Analyze and detect exceptions

Meet predetermined and assigned productivity targets and quality standards Understand and adhere to SOP

Basic Qualifications

Any Bachelor's Degree

0 to 1 year of data entry experience/time keeping with minimum 1 years of relevant experience

Preferred Qualifications

• Experience with PeopleSoft preferred Up to 1 year of experience is preferred

• Superior attention to detail

• Knows how to escalate

• Comfortable and able to provide feedback regarding the role and work volume

• Aptitude for working independently with excellent problem solving skills

• Strong Ownership, Bias for Action, Deliver Results, Insist on the Highest Standards

• MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint

• Excellent communication skills (written and spoken) in English language

• Additional Information:

• Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3 months')

• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months)

• Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.