ServiceNow Platform Lead(ITSM/ITIL)

Description: Oversee the development, implementation, and maintenance of the ServiceNow platform. Collaborate with stakeholders to gather requirements and design effective solutions. Drive the configuration and customization of ServiceNow modules including Incident Management, Change Management, Problem Management, and others. Ensure seamless integration with other IT systems and tools. Lead and mentor a team of ServiceNow developers and administrators. Monitor system performance, troubleshoot issues, and optimize functionalities. Develop and implement best practices, standards, and governance for ServiceNow processes. Stay updated with current and emerging ServiceNow features and functionalities. Provide technical guidance and support during critical incidents and outages. Prepare and present reports on platform usage, performance, and improvement areas. Qualifications 5 - 8 years of experience working with ServiceNow. Proven experience in leading and managing a ServiceNow platform. Strong understanding of IT Service Management (ITSM) and ITIL frameworks. Experience with ServiceNow scripting, customizations, and integrations. Exceptional communication and interpersonal skills. Ability to work effectively with cross-functional teams and manage multiple priorities. ServiceNow certifications like Certified System Administrator, Certified Implementation Specialist, or equivalent are preferred. Skills ServiceNow IT Service Management (ITSM) ITIL JavaScript REST/SOAP APIs HTML/CSS ServiceNow Scripting Agile Methodologies Stakeholder Management, Risk management, Communication Management Managing a team or 8-10 engineers. Relevant Experience 5-8 Mandatory skills ServiceNow Proficiency in integrations Platform capabilities IT Service Management (ITSM) ITIL Total Experience (Ex. 5-7 Years) 10 .