Gerente de Sistemas

We are seeking a strategic Infrastructure and Support Manager to lead our IT operations and service delivery teams. This role is responsible for aligning technology infrastructure with operational requirements, ensuring enterprise-wide system scalability, security, and uptime. This role will drive IT service excellence, optimize resource allocation, and implement robust governance frameworks to support organizational objectives.

Responsibilities

• Infrastructure Engineering & Operations

• Infrastructure Management: Direct the administration, lifecycle management, and optimization of enterprise infrastructure, including network architectures, server clusters, storage arrays, and cloud deployments (e.g., AWS, Azure, GCP).

• Systems Optimization: Architect and enforce high-availability configurations and proactive monitoring protocols to guarantee optimal system performance and mitigate latency.

• Business Continuity: Formulate, test, and maintain robust Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies to mitigate operational risk and ensure data integrity.

• IT Service Management (ITSM)

• Service Delivery: Oversee comprehensive IT support operations, governing Level 1-3 support functions to drive user productivity and minimal operational disruption.

• Metrics & SLAs: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to optimize incident response and resolution workflows.

• Incident Escalation: Serve as the definitive technical authority for critical incident management, root cause analysis (RCA), and systemic remediation.

• Leadership & Resource Allocation

• Workforce Management: Provide direct leadership and mentorship to cross-functional IT teams, encompassing systems engineers, network administrators, and service desk personnel.

• Capacity Planning: Optimize resource allocation, shift coverage, and project utilization to maintain seamless operational continuity.

• Performance Management: Conduct routine performance appraisals, establish departmental KPIs, and cultivate a high-performance culture focused on continuous improvement.

• Strategic Planning & Vendor Governance

• Roadmap Development: Partner with executive leadership to formulate IT roadmaps that support broader organizational objectives and digital transformation initiatives.

• Financial Oversight: Manage departmental OPEX and CAPEX budgets, ensuring cost-effective procurement and lifecycle management of hardware and software assets.

• Vendor Relations: Direct vendor relationship management, driving contract negotiations, SLA enforcement, and monitoring third-party service delivery.

• Governance, Risk & Compliance (GRC)

• Security Enforcement: Enforce stringent cybersecurity frameworks, implementing advanced endpoint protection, network perimeters, and access controls to safeguard proprietary data.

• Process Standardization: Establish and govern comprehensive Information Technology General Controls (ITGC) and Standard Operating Procedures (SOPs).

• Regulatory Adherence: Guarantee adherence to regulatory and compliance frameworks (e.g., GDPR, SOC 2, HIPAA) across all infrastructure assets and administrative protocols.

• Procurement, Financial & Vendor Management

• Strategic Sourcing & Procurement: Lead the end-to-end IT procurement lifecycle, proactively identifying and sourcing prospective vendors, evaluating competitive proposals, and driving rigorous selection processes following AEO rules strictly.

• Purchasing Execution: Manage the creation, approval routing, and lifecycle tracking of Purchase Requisitions (PRs) and Purchase Orders (POs), ensuring seamless follow-up with internal finance teams and external suppliers to guarantee timely delivery.

• Invoice Governance: Oversee the review, reconciliation, and approval of vendor invoices, meticulously validating billing accuracy against contracted rates, SLAs, and delivered goods/services.

• Cost Optimization Initiatives: Continuously champion proactive cost-reduction strategies by optimizing software licensing frameworks, consolidating infrastructure footprints, and negotiating highly favorable commercial terms without compromising quality.

• Budgeting & Planning: Manage departmental OPEX and CAPEX budgets and collaborate with executive leadership to formulate scalable IT roadmaps that align with enterprise financial goals.

Qualifications

• 10 years of experience in IT Infrastructure and operations, with at least 2 years demonstrating leadership in a technical team. Preferred experience in Retail environment.

• Proven experience managing procurement and vendor selection, track record of generating cost savings through vendor negotiations, managing PR/PO workflows, and overseeing IT budgets and invoice reconciliation.

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related discipline (or equivalent enterprise experience).

• C1 - Level in English required

• There are also a number of qualities that this position should be expected to display:

• A technical, logical thought process

• Problem-solving skills

• Communication skills

• An ability to stick to strict deadlines

• An ability to prioritize and delegate

• A keen eye for detail

• Conoce AEO

• American Eagle Outfitters, Inc. (NYSE: AEO) somos una empresa de retail líder a nivel mundial, especializada en marcas de ropa que incluyen American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder y Unsubscribed.

Nuestras marcas empoderan a cada cliente para celebrar su estilo, ofreciendo outfits casuales, cómodos y atemporales, además de productos de alta calidad diseñados para durar. Tenemos presencia en comercio electrónico, operamos tiendas en Estados Unidos, Canadá y México, con mercancía disponible en más de 30 países a través de una red global de socios licenciatarios.

En AEO, creemos en el poder de nuestra gente y nuestras marcas. Nuestra cultura "Better Together" (Mejor Juntos) no solo impulsa el éxito colectivo, sino que también inspira a toda nuestra comunidad a dar lo mejor, mientras impulsamos el crecimiento futuro del negocio y de nuestros asociado a través de la experiencia, la exposición y la educación, empoderamos a nuestros asociados para que construyan su propia carrera profesional.

Inclusión, Diversidad, Equidad y Acceso en AEO

Mantenemos nuestro compromiso de construir una cultura inclusiva que sea acogedora y fomente un sentido de pertenencia para todos.

AEO es un patrón que ofrece equidad en sus procesos de contratación y que está comprometido a cumplir con todas las leyes y reglamentos federales y locales. AE México prohíbe la discriminación en contra de los asociados o solicitantes debido a la raza, color, credo o religión, ciudadanía o extranjería, sexo (incluyendo embarazo), nacionalidad, edad, orientación sexual, capacidades diferentes, identidad o expresión de género, estado civil o de convivencia, víctimas de violencia doméstica o acoso, información genética o predisposición genética, situación militar o veteranos o cualquier otra característica protegida por la ley. Todo lo anterior es aplicable a todas las actividades AE México incluyendo entre otros, reclutamiento, contratación, compensación, asignación, capacitación, promociones, evaluación personal, disciplina y procesos de terminación de la relación de trabajo. AE México también protege cualquier religión o capacidad diferente de conformidad con la ley vigente.