Atlassian Platform Engineer

We are seeking an experienced Atlassian Engineer to join our team at American Express Global Business Travel. In this role, you will be responsible for managing, optimizing, and supporting our Atlassian ecosystem to enhance collaboration and productivity across the organization. What You ll Do System Administration & Maintenance : Manage and maintain Jira, Confluence, and Trello instances, ensuring optimal performance, security, and uptime Configuration & Customization : Configure workflows, custom fields, and automation rules in Jira to support business processes User Support : Provide technical support and training to end-users on Atlassian tools, troubleshooting issues and resolving tickets Platform Integration Management : Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization Documentation : Create and maintain comprehensive documentation, templates, and best practices in Confluence Project Tracking : Oversee project management workflows in Jira and Trello, ensuring alignment with organizational standards Performance Optimization : Monitor system performance, identify bottlenecks, and implement improvements Automation Implementation : Implement automation rules and scripts using Jira Automation, Script Runner, or equivalent tools to reduce manual effort and increase operational efficiency Infrastructure & Maintenance : Oversee infrastructure setup, installation, maintenance, and continuous monitoring of application and server performance to ensure optimal uptime and reliability Custom Development : Create custom integrations and enhancements using Jira REST APIs and scripting languages Plugin Management : Work with key plugins such as Script Runner, JMWE, Email This Issue, Draw.io, Comala Workflow, and Extension for Jira Service Desk Cloud Migration : Lead and execute migrations from Server/Data Center to Atlassian Cloud, ensuring data integrity and minimal disruption What We re Looking For 5+ years of hands-on experience in Atlassian administration and migrations Proven expertise in migrating from Server/Data Center to Atlassian Cloud Strong experience installing, configuring, and upgrading Jira and Confluence Data Center applications and related components Demonstrated proficiency with Jira and Confluence API integrations, webhooks, and plugins with enterprise applications and systems Experience with data export, import, and validation processes; familiarity with migration tools and techniques (e.g., CSV imports, API usage) Hands-on experience with Atlassian migration tools (e.g., Jira Cloud Migration Assistant, Confluence Cloud Migration Assistant) Scripting skills in languages such as Groovy, Python, or JavaScript for automating migration tasks and configurations Strong knowledge of Atlassian Cloud features, limitations, and best practices Experience with user management, including SSO and integration with identity providers (e.g., Okta, Azure AD) Proficiency in implementing automation rules and scripts using Jira Automation, Script Runner, or equivalent tools Experience building and supporting integrations with enterprise systems (CI/CD, identity management, monitoring, collaboration, CMDB, and analytics platforms) Preferred Qualifications Bachelor s / Masters degree in Computer Science, Information Technology, or related field (or equivalent practical experience) Atlassian Certified Professional (ACP) certifications (e.g., ACP Jira Administration, ACP Jira Project Management) Proven experience with Jira, Confluence, and Trello migrations and integrations Experience with CI/CD pipelines, Git, and DevOps tooling (e.g., Jenkins, GitHub, GitLab) Hands-on experience with Atlassian products including Jira Service Management and their cloud-specific features Expertise in configurations, permissions, workflows, and add-ons across Atlassian ecosystem Experience with performance tuning and optimization of Atlassian environments Experience with Atlassian Cloud and Server/Data Center environments Knowledge of scripting languages (Python, JavaScript, or similar) Experience with agile methodologies Location Bangalore, India Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!