Manager-Site Reliability Eng

Job Description Manager, Site Reliability Engineering leads and mentors Site Reliability Engineering (SRE) teams, fostering a culture of continuous improvement and inclusivity, while collaborating across the organization to enhance system resilience, scalability, and alignment with business objectives. Responsibilities Manages and leads a team of Site Reliability Engineering colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for all individual colleagues and teams Provides leadership, guidance, and coaching to Site Reliability Engineering teams, supporting training and development of best practices in software development, resiliency, and non-functional system requirements Recruit and develop a high-performing team, recognizing and rewarding achievements, and creating an environment that motivates and energizes colleagues to achieve best business objectives Oversees and facilitates collaboration with Software Engineering teams to design and implement features that improve system resilience, scalability, and performance; ensuring optimal functionality Collaborates with executives, product managers, and other stakeholders to ensure SRE principles are embedded throughout the organization Leads comprehensive chaos engineering experiments and resiliency tests, driving the analyzation of outcomes and implementation of improvements that enhance system robustness and recovery capabilities Plans regular drills and strategic planning to ensure organization is prepared for and can swiftly recover from complex and unexpected disruptions Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives Qualifications Education Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advance degree preferred Knowledge of modern observability stack – Splunk, Elastic Search, Prometheus, Grafana Knowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architecture Knowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms Knowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud. Work Experience: Experience in software development, or technology operations, with a focus on Site Reliability Engineering Experience in Linux/Unix systems, object-oriented programming languages (e.g., Java), scripting languages (e.g., Python, Bash), and cloud platforms (e.g., AWS, Azure, GCP) Licenses And Certifications Advanced certification in Site Reliability Engineering (SRE) or related is a plus About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About The Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.