Director, Product Development - Agentic Commerce Platform & Product Strategy

Product Strategy & Roadmap Product Vision and Strategy Define the product vision, principles, and strategic roadmap for Agentic Commerce. Establish the foundational capabilities, customer experiences, and operating models required to support agent-driven commerce across the American Express ecosystem. Guide decisions related to interoperability, identity, authorization, customer controls, ecosystem participation, and platform evolution. Enterprise-Wide Strategy Partner across the enterprise, including with business development, network, merchant, policy, servicing, disputes, identity, mobile, risk management, and engineering teams, to define a clear perspective and execution plan for how American Express supports Card Members, merchants, partners, and the broader ecosystem. Lead customer research, analytics, and long-range planning to identify opportunities, inform investment decisions, and shape roadmap priorities. Evaluate complex technical, customer, regulatory, and commercial tradeoffs to inform product strategy and investment decisions. Emerging Technology Leadership Partner with engineering leaders to evaluate emerging technologies and protocols, including AI agents, large language models (LLMs), Model Context Protocol (MCP), identity frameworks, and delegated authorization approaches. Translate emerging technologies into differentiated product capabilities and business opportunities. Develop perspectives on emerging industry trends and their implications for American Express and the broader commerce ecosystem. Define and drive the roadmap for the core capabilities that power agentic commerce, including enrollment and provisioning, authentication, authorization, identity, consent, intent management, spend controls, lifecycle management, servicing, disputes, and customer transparency experiences. Define scalable platform services, operational processes, and governance frameworks that support adoption across partners and channels. Ensure Card Members maintain meaningful visibility, transparency, and control over agent-initiated activity through thoughtfully designed experiences.

Platform Development & Delivery Foundational Capabilities Define and drive the roadmap for the core capabilities that power agentic commerce, including enrollment and provisioning, authentication, authorization, identity, consent, intent management, spend controls, lifecycle management, servicing, disputes, and customer transparency experiences. Define scalable platform services, operational processes, and governance frameworks that support adoption across partners and channels. Ensure Card Members maintain meaningful visibility, transparency, and control over agent-initiated activity through thoughtfully designed experiences. Roadmap Execution Lead the development and execution of a complex, multi-year roadmap spanning platform services, orchestration layers, risk capabilities, architecture, and operating processes while integrating with existing payments infrastructure. Partner closely with engineering leaders on APIs, platform architecture, AI-enabled systems, and long-term technology strategy. Drive delivery of reusable capabilities that can support multiple partners, channels, and commerce experiences. Cross-Functional Leadership Drive alignment and execution across product, engineering, risk, policy, operations, legal, network, and commercial teams to deliver scalable, secure, and compliant solutions. Mobilize stakeholders across a highly matrixed organization and establish clear priorities, decision-making frameworks, and operating rhythms.

Industry Engagement & Ecosystem Influence Industry Perspective & Positioning Monitor industry developments, emerging business models, and competitive dynamics to help shape American Express’ strategy in agentic commerce. Represent the product organization in discussions related to industry direction, interoperability, and ecosystem evolution. Standards & Ecosystem Engagement Partner closely with Network teams to support American Express participation in industry forums, standards bodies, and ecosystem working groups. Contribute to emerging approaches related to identity, authentication, authorization, trust frameworks, delegated purchasing, and agentic commerce interoperability. Engage with strategic partners and industry stakeholders to inform platform priorities and roadmap decisions.

Collaboration Across Agentic Commerce Product Teams Partner Integrations Collaboration Partner with the Agentic Commerce Partner Integrations team to ensure platform capabilities can be effectively implemented across strategic partners. Provide product direction, platform requirements, and reusable capabilities that enable efficient onboarding and scale. Incorporate partner feedback into roadmap planning and future platform investments. Network Collaboration Partner closely with American Express Network teams to define and deliver foundational capabilities that support agentic commerce across the broader payments ecosystem. Align product strategy, requirements, and roadmaps across issuer and network perspectives to ensure scalable and interoperable solutions. Collaborate on the development of capabilities related to authentication, authorization, tokenization, spend controls, identity, merchant enablement, and trust infrastructure. Drive alignment on long-term platform architecture, operating models, and ecosystem strategy to support future scale. Growth & Emerging Capabilities Collaboration Partner with the Growth & Emerging Capabilities team to evaluate new technologies, business models, and ecosystem opportunities. Help assess which opportunities should become strategic platform investments and transition validated concepts into the core roadmap.

Launch, Management & Scale Platform Launch & Iteration Launch and scale foundational capabilities that enable adoption of Agentic Commerce across partners and customer experiences. Continuously refine roadmap priorities based on customer insights, adoption trends, partner feedback, and market developments. Adoption & Growth Optimization Drive measurable adoption and utilization of Agentic Commerce capabilities across products, partners, and customer experiences. Adapt strategy and prioritization based on learnings, performance insights, and evolving ecosystem dynamics.

Team Leadership & Culture Authentic Leadership Lead with empathy and clarity, building a collaborative, high-performing product organization. Serve as a strategic thought partner to the Vice President of Product Development, Agentic Commerce.

Team Building Foster innovation, accountability, and continuous learning to elevate product management excellence and develop future product leaders. Build a culture that balances customer obsession, technical rigor, strategic thinking, and operational excellence.