Business Analyst (Salesforce CRM)

As a Business Analyst, Field Excellence - CRM at GCCI, you will contribute directly to the Field Excellence strategy for the JAPAC region. Your key responsibilities include: - Helping define and embed best-in-class CRM and Field Excellence standards. - Driving problem-solving through root cause analysis and sustainable solutions. - Supporting affiliates/markets by providing high-quality CRM assistance for complex issues. - Partnering directly with business stakeholders to understand business needs, clarify problem statements, and support effective solutioning. - Collaborating across business, technical, and operations teams to ensure alignment, timely execution, and successful delivery of business outcomes. - Utilizing automation and AI-enabled tools to enhance efficiency and scalability. - Continuously refining support models using data insights and performance metrics. - Working closely with first-line support, DTI/Technology, and external vendors. - Contributing to documentation, training, and adoption of new capabilities. - Engaging actively in the global Field Excellence community within GCCI. This role is suited for someone who enjoys understanding how things work, identifying opportunities to improve them, and helping teams adopt better and smarter ways of working. The ideal candidate is a strong communicator, critical thinker, creative problem-solver, and proactive team player who thrives in global environments. Qualifications Required: - Bachelor's degree in Business, Information Technology, Computer Science, Life Sciences, or a related field. - Minimum of 5 years of experience in Pharma, Business Analysis, CRM, Field Excellence, or similar roles. - Ability to work effectively across global and virtual teams. - Strong attention to detail when managing business data, templates, documentation, configuration requests, and related quality-control activities. - Fluency in English (spoken and written). - Proven experience in translating business needs into functional and technical requirements. - Strong knowledge of MS Office tools (PPT, Excel). Preferred Qualifications: - Experience in the pharmaceutical or life sciences industry and Pharma processes. - Hands-on experience with Veeva CRM and/or Salesforce CRM. - Hold active CRM, Salesforce, or Veeva certifications. - Prior experience in client-facing and operational support roles such as Business Analysis/Business Operations/Product Operations, Business Enablement roles. - Working knowledge of SQL or data analysis tools. - Opportunities for growth through learning, global collaboration, and new challenges. - Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. - Flexible work arrangements. As a Business Analyst, Field Excellence - CRM at GCCI, you will contribute directly to the Field Excellence strategy for the JAPAC region. Your key responsibilities include: - Helping define and embed best-in-class CRM and Field Excellence standards. - Driving problem-solving through root cause analysis and sustainable solutions. - Supporting affiliates/markets by providing high-quality CRM assistance for complex issues. - Partnering directly with business stakeholders to understand business needs, clarify problem statements, and support effective solutioning. - Collaborating across business, technical, and operations teams to ensure alignment, timely execution, and successful delivery of business outcomes. - Utilizing automation and AI-enabled tools to enhance efficiency and scalability. - Continuously refining support models using data insights and performance metrics. - Working closely with first-line support, DTI/Technology, and external vendors. - Contributing to documentation, training, and adoption of new capabilities. - Engaging actively in the global Field Excellence community within GCCI. This role is suited for someone who enjoys understanding how things work, identifying opportunities to improve them, and helping teams adopt better and smarter ways of working. The ideal candidate is a strong communicator, critical thinker, creative problem-solver, and proactive team player who thrives in global environments. Qualifications Required: - Bachelor's degree in Business, Information Technology, Computer Science, Life Sciences, or a related field. - Minimum of 5 years of experience in Pharma, Business Analysis, CRM, Field Excellence, or similar roles. - Ability to work effectively across global and virtual teams. - Strong attention to detail when managing business data, templates, documentation, configuration requests, and related quality-control activities. - Fluency in English (spoken and written). - Proven experience in translating business needs into functional and technical requirements. - Strong knowledge of MS Office tools (PPT, Excel). Preferred Qualifications: - Experience in the pharmaceutical or life sciences industry and Pharma processes. - Hands-on experience with Veeva CRM and/or Salesforce CRM. - Ho