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Job Description Senior Associate, OTC Product Execution Global Supply Chain | Customer Experience & Order-to-Cash Role Overview We are seeking a highly motivated and detail-oriented Senior Associate, Order-to-Cash (OTC) Product Execution to support and enhance critical digital supply chain operations across the Customer Experience & Order-to-Cash landscape. This role plays a key part in ensuring operational excellence, business continuity, system optimization, and digital innovation across global supply chain processes. The ideal candidate combines strong business process knowledge with digital systems expertise, automation capabilities, stakeholder management skills, and a passion for continuous improvement. You will collaborate with cross-functional teams across Supply Chain, IS/Product Teams, Quality, Finance, and Commercial affiliates to support global operations, drive system enhancements, and contribute to strategic digital transformation initiatives. This position offers an excellent opportunity to work in a highly collaborative global workplace while contributing to transformational digital supply chain, automation, and AI-enabled initiatives. Key Responsibilities Business Operations & Digital Product Execution Support - Support S/4 HANA transition; key activities include UAT/OQ testing, cutover, hypercare, and stabilization - Provide operational support for OTC systems across ERP (SAP S/4 HANA), EDI, Salesforce, RPA, AI-enabled solutions, automation platforms, and reporting systems. - Manage and resolve complex system-related incidents, troubleshooting activities, and deviation support in a timely manner. - Support user access management, training, and end-user guidance across digital supply chain platforms. - Support system enhancement, configuration, and customization activities for OTC-related digital platforms and ERP solutions based on evolving business requirements. - Support the development, testing, deployment, and monitoring of BOT / Robo .
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