Software Asset Management Manager

As an experienced Software Asset Management (SAM) leader at Amgen, you will play a crucial role in managing and maturing the operational execution of the enterprise SAM program. Reporting to the Sr. Manager of SAM & Application Decommission / Technology Rationalization, you will lead day-to-day SAM operations, manage a team of two AIN SAM Analysts, and ensure Amgen maintains a compliant, optimized, and audit-ready software licensing posture. Key Responsibilities: - Lead the operational execution of Amgens Software Asset Management program, establishing and maintaining standardized processes, controls, and documentation. - Ensure alignment of SAM practices with enterprise governance and compliance standards. - Directly manage and develop two AIN SAM Analysts, providing structured onboarding, mentoring, and performance management. - Serve as the operational lead for software audits and true-up activities, ensuring entitlement-to-deployment reconciliation accuracy and reducing compliance risk exposure. - Drive license optimization and cost avoidance initiatives, partnering with Procurement and Finance on renewals and forecasting. - Oversee data accuracy within ServiceNow SAM Pro and related discovery tools, improving reporting automation, executive dashboards, and developing measurable KPIs and cost savings metrics. - Collaborate with cross-functional teams including Procurement, Finance, Legal, InfoSec, Infrastructure, and Application Owners, providing advisory support on licensing models and usage implications. Qualifications Required: - Bachelor's OR Masters degree and 8 years of Information Systems experience. - 8 to 12 years of experience in Software Asset Management, IT Asset Management, or IT Vendor Management. - Experience managing enterprise software audits for vendors such as Microsoft, Oracle, SAP, Adobe, etc. - Strong understanding of license models including subscription, SaaS, core-based, and user-based. - Financial acumen including forecasting, budgeting, and cost optimization. - Experience with ServiceNow SAM Pro or similar SAM tooling. - Experience in regulated or GxP environments preferred. - Strong stakeholder management and executive communication skills. In this role, you will have a significant organizational impact by strengthening audit readiness, improving software spend visibility, enabling technology rationalization, and building sustainable SAM processes while reducing key-person risk. Additionally, you will have the opportunity to develop internal talent within the AIN program. As an SAM Manager at Amgen, your leadership expectations include demonstrating ownership and accountability, building scalable processes, driving cross-functional alignment, coaching team members, communicating clearly with leadership stakeholders, and operating with high integrity and sound judgment. As an experienced Software Asset Management (SAM) leader at Amgen, you will play a crucial role in managing and maturing the operational execution of the enterprise SAM program. Reporting to the Sr. Manager of SAM & Application Decommission / Technology Rationalization, you will lead day-to-day SAM operations, manage a team of two AIN SAM Analysts, and ensure Amgen maintains a compliant, optimized, and audit-ready software licensing posture. Key Responsibilities: - Lead the operational execution of Amgens Software Asset Management program, establishing and maintaining standardized processes, controls, and documentation. - Ensure alignment of SAM practices with enterprise governance and compliance standards. - Directly manage and develop two AIN SAM Analysts, providing structured onboarding, mentoring, and performance management. - Serve as the operational lead for software audits and true-up activities, ensuring entitlement-to-deployment reconciliation accuracy and reducing compliance risk exposure. - Drive license optimization and cost avoidance initiatives, partnering with Procurement and Finance on renewals and forecasting. - Oversee data accuracy within ServiceNow SAM Pro and related discovery tools, improving reporting automation, executive dashboards, and developing measurable KPIs and cost savings metrics. - Collaborate with cross-functional teams including Procurement, Finance, Legal, InfoSec, Infrastructure, and Application Owners, providing advisory support on licensing models and usage implications. Qualifications Required: - Bachelor's OR Masters degree and 8 years of Information Systems experience. - 8 to 12 years of experience in Software Asset Management, IT Asset Management, or IT Vendor Management. - Experience managing enterprise software audits for vendors such as Microsoft, Oracle, SAP, Adobe, etc. - Strong understanding of license models including subscription, SaaS, core-based, and user-based. - Financial acumen including forecasting, budgeting, and cost optimization. - Experience with ServiceNow SAM Pro or similar SAM tooling. - Experience in regulated or GxP env