Source description
About the role
As a Product Upgrade Support Engineer at Anaqua, you will play a crucial role in maintaining a current version of the product for clients and managing the support upgrade queue. Your responsibilities will include: - Coordinating upgrades for approximately 400 Anaqua clients globally - Interacting with clients to diagnose and resolve product or environment-related issues - Working closely with internal teams to ensure a smooth upgrade process - Possibly providing on-site troubleshooting at client locations - Being available on call when required To be successful in this role, you will need: - 5-6 years of experience in a client-facing role within a software or implementation services company - Bachelor's degree in computer science or related field - Strong problem-solving and project management skills - Excellent oral and written communication skills - Ability to work in a fast-paced, team environment - Technical literacy and a quick study with new technologies - Experience in Object-Oriented Programming, Microsoft ASP.NET, and C# - Knowledge of Web Server Administration and Configuration (Microsoft IIS 7 and/or 8) - Proficiency in SQL scripting with Microsoft SQL Server 2019 & 2022 Anaqua values talented individuals who can contribute to the team and offers a friendly work environment with exciting career development opportunities. Competitive salaries with benefits and a comprehensive training program are also provided for new employees. As a Product Upgrade Support Engineer at Anaqua, you will play a crucial role in maintaining a current version of the product for clients and managing the support upgrade queue. Your responsibilities will include: - Coordinating upgrades for approximately 400 Anaqua clients globally - Interacting with clients to diagnose and resolve product or environment-related issues - Working closely with internal teams to ensure a smooth upgrade process - Possibly providing on-site troubleshooting at client locations - Being available on call when required To be successful in this role, you will need: - 5-6 years of experience in a client-facing role within a software or implementation services company - Bachelor's degree in computer science or related field - Strong problem-solving and project management skills - Excellent oral and written communication skills - Ability to work in a fast-paced, team environment - Technical literacy and a quick study with new technologies - Experience in Object-Oriented Programming, Microsoft ASP.NET, and C# - Knowledge of Web Server Administration and Configuration (Microsoft IIS 7 and/or 8) - Proficiency in SQL scripting with Microsoft SQL Server 2019 & 2022 Anaqua values talented individuals who can contribute to the team and offers a friendly work environment with exciting career development opportunities. Competitive salaries with benefits and a comprehensive training program are also provided for new employees.
More at Anaqua