Systems Administrator (Windows)

Troubleshooting application functionality, crash, and performance Investigate user performance and work with external teams to improve user experience Assist customers with Tier 2 incident resolution for Linux and Windows applications. Provide remote end-user desktop support Participates in special projects as required. Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests. Communicate effectively (in oral and written form) with various individuals; work well within small and large team environments. Willingness to provide initial triage, response, and notifications for incidents Troubleshooting application functionality, crash, and performance Investigate user performance and work with external teams to improve user experience Assist customers with Tier 2 incident resolution for Linux and Windows applications. Provide remote end-user desktop support Participates in special projects as required. Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests. Communicate effectively (in oral and written form) with various individuals; work well within small and large team environments. Willingness to provide initial triage, response, and notifications for incidents