Systems Administrator Windows Mumbai (India)

Troubleshooting application functionality, crash, and performance Investigate user performance and work with external teams to improve user experience Assist customers with Tier 2 incident resolution for Linux and Windows applications. Provide remote end-user desktop support Participates in special projects as required. Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests. Communicate effectively (in oral and written form) with various individuals; work well within small and large team settings. Willingness to provide initial triage, response, and notifications for incidents .