IT Operation / Infrastructure Head.

Job title Assistant Vice President IT Operations Qualifications & Desired Skills Experience: 18yrs to 25 yrs Relevant experience – 10yrs+ as a IT Operations Leader in a Software/BPO company Education: B.E/BTech Strong understanding of data governance and IP protection for KPO operations. Strong experience with Cloud & on premise server Infrastructure. Competencies -Technical / Functional: 1. Infrastructure Architecture & Design Expertise in designing scalable, secure, and resilient IT infrastructure. Strong understanding of enterprise architecture frameworks. 2. Cloud Technologies Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud. Knowledge of cloud migration strategies, hybrid cloud setups, and cost optimization. 3. Network & Security Proficiency in LAN/WAN, VPN, firewalls, load balancers, and network monitoring tools. Familiarity with network security protocols, intrusion detection/prevention systems, and zero-trust architecture. 4. Data Center & Server Management Experience with virtualization (VMware, Hyper-V), server provisioning, and storage solutions (SAN/NAS). Knowledge of high availability, disaster recovery, and backup strategies. 5. Monitoring & Automation Proficiency in infrastructure monitoring tools (e.g., SolarWinds, Nagios) Experience with automation tools (e.g., Ansible, Terraform, PowerShell, Python scripting) 6. IT Service Management (ITSM) Strong understanding of ITIL processes including incident, problem, change, and asset management. Experience with ITSM platforms 7. End-User Computing Oversight of desktop support, endpoint management, and VDI solutions. Familiarity with MDM tools and remote support technologies. 8. Compliance & Governance Knowledge of regulatory frameworks (e.g., ISO 27001, GDPR). Ability to implement and audit infrastructure controls and policies. 9. Capacity Planning & Performance Tuning Skills in forecasting infrastructure needs and optimizing system performance. 10. Disaster Recovery & Business Continuity Experience in designing and testing DR/BCP plans across critical systems.