Technical Support Trainee

Eligibility: Fresh graduates or postgraduates with non-technical background are preferred. Prior customer service experience is a plus, but not mandatory. Proficiency in MS Office (Word, Excel, PowerPoint) for creating presentations and reports. Ability to work rotational shifts (day/night) and a permanent 6-day work week, including weekends and holidays. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Empathy and patience in handling customer concerns. Proficiency in using CRM systems and basic computer software. Willing to commit to a 2-year service agreement and relocate to Noida. Job Description: Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store). Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution. Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience. Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system. Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement. Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement. Assist in Training: Help on-board new team member or provide training as needed to ensure successful adoption of products and SOPs. Eligibility: Fresh graduates or postgraduates with non-technical background are preferred. Prior customer service experience is a plus, but not mandatory. Proficiency in MS Office (Word, Excel, PowerPoint) for creating presentations and reports. Ability to work rotational shifts (day/night) and a permanent 6-day work week, including weekends and holidays. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Empathy and patience in handling customer concerns. Proficiency in using CRM systems and basic computer software. Willing to commit to a 2-year service agreement and relocate to Noida. Job Description: Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store). Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution. Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience. Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system. Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement. Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement. Assist in Training: Help on-board new team member or provide training as needed to ensure successful adoption of products and SOPs.