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About the role
Job Title- Lead- Application Portfolio Management & Service Governance Position type- Full Time ARL- 5 Work Location-Bangalore, Noida , Gurgaon Working style- Hybrid People Manager role: No Required education and certifications critical for the role- Any Graduate or Post-Graduate (full time) Required years of experience Minimum 10+ years of relevant experience Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. Application Portfolio Management Manage and maintain the organization's application portfolio within ServiceNow Ensure every application has a clearly defined owner, lifecycle status, and accurate portfolio information Support lifecycle decisions such as invest, maintain, modernize, or retire applications Identify opportunities to simplify or rationalize the application landscape Produce regular portfolio reports and dashboards for IT leadership Ensure applications are aligned to business capabilities in collaboration with Enterprise Architecture Facilitate periodic reviews of the application portfolio to support governance and decision-making Service Governance & Alignment Define and maintain a explicit and consistent structure for services within ServiceNow Ensure services have clearly assigned service owners and responsible teams Ensure applications are correctly aligned to the services they support Work with application and service owners to resolve gaps or incorrect mappings between applications and services Conduct regular reviews of the service landscape to ensure services remain relevant and accurately represented Monitor service performance indicators and highlight services requiring attention or improvement Ensure services are structured in a way that supports operational processes such as incident management, change ma .
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