Technical Support Agent (Mumbai)

Job Summary: The customer support specialist will be responsible for providing high-quality customer service. This role involves addressing customer inquiries, resolving technical issues, and ensuring a smooth user experience. Requirements:Must have good reading, writing, and communication skills in English and Tamil.Basic understanding of software from a user perspective for a Kollywood website/mobile app.Customer service via all modes of contact, including making calls, emails, and resolving tickets and queries, to retain customers.Customer support, management, and basic tech skills (1-3 years of experience).Should be familiar with tools like Google Drive, Google Sheets/Excel, Google Docs/Word, and PowerPoint.Robust problem-solving abilities and attention to detail.Ability to handle stressful situations with patience and professionalism.Handle billing inquiries, subscription cancellations, revenue reports, and refunds as per company policies.Passionate about Kollywood films. Job Summary: The customer support specialist will be responsible for providing high-quality customer service. This role involves addressing customer inquiries, resolving technical issues, and ensuring a smooth user experience. Requirements:Must have good reading, writing, and communication skills in English and Tamil.Basic understanding of software from a user perspective for a Kollywood website/mobile app.Customer service via all modes of contact, including making calls, emails, and resolving tickets and queries, to retain customers.Customer support, management, and basic tech skills (1-3 years of experience).Should be familiar with tools like Google Drive, Google Sheets/Excel, Google Docs/Word, and PowerPoint.Robust problem-solving abilities and attention to detail.Ability to handle stressful situations with patience and professionalism.Handle billing inquiries, subscription cancellations, revenue reports, and refunds as per company policies.Passionate about Kollywood films.