Supervisor, Network Operations Center (Pune)

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You The Network Operations Center (NOC) Supervisor leads a team of NOC analysts performing incident and problem management for managed interfaces and managed security sites with circuits varying in size from T1's to DS3 of various technologies. The role relies heavily on knowledge and understanding of monitoring and ticketing platforms to effectively troubleshoot and resolve issues. The NOC Supervisor interacts regularly with and is an advocate for all customers with whom he/she is working and who have subscribed to AppDirect's Managed Network Services. This position requires a strong customer focus and an ability to deal with different customer requirements and priorities. This role supervises direct reports and requires strong leadership skills and the ability to guide and develop teams. The leader will be a positive force of change within the organization with the ability to work in a matrix and cross functional led group to improve our business.The NOC is an integral part of AppDirect's 24x7x365 operational setting. This position may require occasional shift rotation to cover holidays, weekends, and other normal scheduling requirements as needed to support the business. Flexibility to work any shift as needed is required. What you'll do and how you'll have an impact - Supervise a team of NOC analysts who own, triage, and resolve customer network (WAN/LAN) related trouble tickets to successful completion - Provide coaching, guidance, training, and actionable feedback to team members - Support, enable and lead his/her team in order to ach .