Source description
About the role
Coordinate assigned project workstreams - covering productivity, qualification, training, crowd communications, and QA - to ensure on-time delivery against execution standards
Deliver high-quality annotation and QA during POC and pilot phases to establish quality benchmarks and de-risk new client relationships from day one
Partner with Client Partners and Pilot Teams to validate quote assumptions, including time-per-task and quality requirements, before finalization
Analyze datasets to surface patterns, insights, and optimization opportunities that inform automation strategy and drive thought leadership content for customers
Support Project Managers and Client Partners as the AI expert point of contact across client meetings, workshops, QBRs, and status updates
Maintain version control and change communication protocols to ensure contributors are informed of guideline updates prior to launch and throughout production
Translate QA findings into targeted improvements to supporting materials, reducing recurring annotation errors and improving overall data quality
Provide data-backed findings and consultancy insight to strengthen Appen's advisory value during critical early project phases and ongoing client relationships