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About the role
About the job: Key Responsibilities: 1. Handle live chats and support tickets across multiple channels on a daily basis 2. Maintain an Average Response Time (ART) of under 1 minute, as live chat is our primary support channel 3. Consistently achieve a CSAT score of 4/5 or higher 4. Meet defined SLA targets for first response and resolution across chats, tickets, and WhatsApp support 5. Provide timely and accurate WhatsApp support with a customer-first approach 6. Close a high volume of support tickets each month without compromising on quality 7. Troubleshoot issues efficiently and provide clear solutions to ensure customer retention 8. Take ownership of issues until resolution and coordinate with internal teams when escalation is required Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Ahmedabad only Salary: ₹ 3,60,000 - 4,20,000 /year Experience: 1 year(s) Deadline: 2026-08-06 23:59:59 Other perks: 5 days a week Skills required: Effective Communication Other Requirements: 1. Prior experience in technical support, preferably for VoIP/Telecom/SaaS products 2. Strong hands-on experience in troubleshooting application-based software 3. Basic understanding of VoIP concepts such as call flow, DID numbers, carriers, and call logs 4. Excellent written/verbal communication skills 5. Ability to work in a fast-paced, performance-driven support environment 6. Comfortable working with support metrics like CSAT, SLA, ART, and ticket closure targets About Company: Appitsimple Infotek Private Limited's product 'SoftwareSuggest' is the leading software discovery and recommendation platform. We support millions of users by providing a comprehensive platform for interactive search tools, side-by-side comparison, user reviews, software evaluation content, and resources to help them find the best software that fits their needs. In addition, we work with over 7000 software vendors to generate new business leads by showcasing their products to our audience of prospective users and buyers. We help increase new user acquisition, market share, and brand awareness for our vendors. SoftwareSuggest isn't just a software recommendation platform, we're a trusted partner in B2B marketing and work with some of the largest brands.