Software Development Engineer in Support

As a Software Development Engineer in Support at Apple, you will be a technical lead anchoring and setting the technical roadmap for the Business Process Re-engineering team. Your key responsibilities will include: - Performing root cause analysis and fixing problems at the code, infrastructure, or configuration level - Partnering with development teams to patch bugs and enhance application reliability, ensuring minimal disruption to customer operations - Influencing Application design decisions by advocating for supportability and resilience - Developing observability frameworks (dashboards, logging standards, tracing), automation for auto-triage, self-healing, and real-time diagnostics - Utilizing deep analytical skills, systems thinking, and the ability to turn support problems into scalable engineering solutions collaborating across engineering, monitoring, and portfolio teams - Demonstrating attention to detail and the ability to communicate at all organizational levels with excellent verbal and written communication skills - Working in a high-trust environment with technical leadership Qualifications Required: - 8 to 12 years of experience in the IT Software Industry with a minimum of 6 years hands-on experience in software application development using programming skills (Java, Python) - Knowledge of Rest services, XML, JSON, and databases (SQL/NoSQL), APIs - Understanding of CI/CD pipelines and release management - Knowledge of cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes) - Bachelors or Masters degree in Engineering specializing in Computer Science or IT Preferred Qualifications: - Strong understanding of product support processes for L1, L2, And L3 Tiers - Familiarity with monitoring/logging tools (Grafana, Splunk, Prometheus, ELK) - Exposure to ITIL processes (Incident, Problem, Change) - Ability to combine technology with a support mindset to lead automation and shift-left processes - Lead innovation with cutting-edge AI and LLM-powered tools - Understanding in Supply Chain domain (or) Support delivery process and tool At Apple, accessibility is considered a fundamental human right, and the company values diversity, inclusion, and belonging. Join Apple and be a part of an environment where your unique perspective is embraced. Role Number: 200624550-1052 As a Software Development Engineer in Support at Apple, you will be a technical lead anchoring and setting the technical roadmap for the Business Process Re-engineering team. Your key responsibilities will include: - Performing root cause analysis and fixing problems at the code, infrastructure, or configuration level - Partnering with development teams to patch bugs and enhance application reliability, ensuring minimal disruption to customer operations - Influencing Application design decisions by advocating for supportability and resilience - Developing observability frameworks (dashboards, logging standards, tracing), automation for auto-triage, self-healing, and real-time diagnostics - Utilizing deep analytical skills, systems thinking, and the ability to turn support problems into scalable engineering solutions collaborating across engineering, monitoring, and portfolio teams - Demonstrating attention to detail and the ability to communicate at all organizational levels with excellent verbal and written communication skills - Working in a high-trust environment with technical leadership Qualifications Required: - 8 to 12 years of experience in the IT Software Industry with a minimum of 6 years hands-on experience in software application development using programming skills (Java, Python) - Knowledge of Rest services, XML, JSON, and databases (SQL/NoSQL), APIs - Understanding of CI/CD pipelines and release management - Knowledge of cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes) - Bachelors or Masters degree in Engineering specializing in Computer Science or IT Preferred Qualifications: - Strong understanding of product support processes for L1, L2, And L3 Tiers - Familiarity with monitoring/logging tools (Grafana, Splunk, Prometheus, ELK) - Exposure to ITIL processes (Incident, Problem, Change) - Ability to combine technology with a support mindset to lead automation and shift-left processes - Lead innovation with cutting-edge AI and LLM-powered tools - Understanding in Supply Chain domain (or) Support delivery process and tool At Apple, accessibility is considered a fundamental human right, and the company values diversity, inclusion, and belonging. Join Apple and be a part of an environment where your unique perspective is embraced. Role Number: 200624550-1052