Solution Architect- Customer Engagement

The Platform Services team is responsible for developing and overseeing global, business-critical applications within the Customer Engagement domain. Our enterprise solutions and services are utilised across a diverse range of consumers, encompassing Apple Services, Contact Centres, Mobile Carriers, Self-Service Customers, Repair Centres, Apple Depots, Enterprise, Apple stores, and Genius Bars. These applications are meticulously crafted to provide an exceptional sales and service experience to our valued customers. In this role, you will utilise innovative techniques and collaborate effectively with cross-functional teams and business stakeholders throughout the development lifecycle. As a successful member of the team, you will be the domain champion, leading the design and architectural development of complex solutions that enhance the overall customer experience across various sales and service channels. We re looking for someone with the insight and the passion to bring complex features to life. You will be expected to dive in and take ownership of technology or problem space. You will be the expert and go-to person for your areas of ownership. Lead brainstorming sessions to gather/understand requirements Perform high-level systems impact analysis for new initiatives Implement prototype and/or verify concepts Deliver Scalable, High-Quality, End-to-End Solutions in collaboration with stakeholders, engineering, and cross-functional teams Create High-level and Low-level design artifacts Conduct architecture reviews and executive briefings for high-impact projects Ensure proper requirement traceability and delivery during development and Integration Testing Provide solution hand-off and training for the new features to Operations and Production Support teams Work with other architects to standardise architectures and establish an architecture governance framework across the organisation Develop product roadmaps and identify new use cases Navigate and execute in an environment of ambiguity and lead teams to the successful delivery of solutions Manage multiple global efforts simultaneously Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.