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About the role
As a Technical Support Specialist at AppX, you will play a crucial role in ensuring customer satisfaction and providing exceptional customer service on a daily basis. Your responsibilities will include: - Assisting customers with setting up and navigating programs or software - Upselling services and products while maintaining the brand image - Promoting value through customer experience - Assisting in creating training courses and educational materials - Reviewing customer complaints and concerns to enhance the overall customer experience Qualifications required for this role: - Prior work experience as a Customer Success Manager or similar role in the E-Learning or Ed-Tech industry - Experience in managing a diverse group and training them according to company standards - Fluency in English and Marathi - Education background of at least B.Tech/BE/BSc AppX is committed to making the journey smoother and more rewarding for creators by providing the right technology and support to thrive in the digital landscape. As a Technical Support Specialist at AppX, you will play a crucial role in ensuring customer satisfaction and providing exceptional customer service on a daily basis. Your responsibilities will include: - Assisting customers with setting up and navigating programs or software - Upselling services and products while maintaining the brand image - Promoting value through customer experience - Assisting in creating training courses and educational materials - Reviewing customer complaints and concerns to enhance the overall customer experience Qualifications required for this role: - Prior work experience as a Customer Success Manager or similar role in the E-Learning or Ed-Tech industry - Experience in managing a diverse group and training them according to company standards - Fluency in English and Marathi - Education background of at least B.Tech/BE/BSc AppX is committed to making the journey smoother and more rewarding for creators by providing the right technology and support to thrive in the digital landscape.