Technical Support Engineer Cybersecurity

Technical Support Engineer (L1) Cybersecurity Location: Viman Nagar, Pune (Hybrid: 3 days WFO, 2 days WFH) Experience: 5+ Years Rotational Shift Openings: 3 Join a fast-growing Cybersecurity MDR Team ! We're hiring Technical Support Engineers (L1) to support global clients on cutting-edge security solutions. This is not a desktop support role we need experts in server-side troubleshooting . Key Skills: Linux & Windows Server Administration Virtual Machines, VMWare, VCD Firewall Configurations Network Troubleshooting (TCP/IP, VLAN, GRE) Exposure to Microsoft Sentinel / Azure / Defender logs Knowledge of MDR technologies (advantage) Role Highlights: Troubleshoot and support global clients on cybersecurity & MDR platforms Manage incidents, monitor systems, and provide clear technical guidance Participate in 24x7 support rotations Work with advanced security tools in a high-growth environment Mandatory Technical Skills: Linux System Administration (RHEL / CentOS / Ubuntu) Windows Server Administration Virtualization: VMWare (VM creation, management, VCD knowledge) Networking: TCP/IP, VLAN, Firewall configurations, basic troubleshooting Security Tools: Exposure to Microsoft Sentinel / Azure / Defender logs Incident Management: Ticketing tools (ServiceNow / JIRA / similar) What We're Looking For: Ability to handle technical issues independently Immediate joiners preferred .