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About the role
ROLE OVERVIEW You'll lead the design, configuration and enhancement of ServiceNow IRM/GRC solutions that underpin enterprise security risk management, governance, compliance and assurance. Working with security, assurance and business stakeholders, you'll deliver scalable workflows, enable users, document the process properly and keep improving the platform in step with where the business is heading. WHAT THE ROLE INVOLVES ● Design and configure ServiceNow IRM/GRC — Security Risk Assessments, Risk Management, Control Management and Audit. ● Translate business requirements into scalable ServiceNow workflows and solution designs. ● Configure forms, workflows, Flow Designer, business rules, client scripts, UI policies and notifications. ● Build and maintain integrations, reports, dashboards and automated processes. ● Produce solution designs, technical documentation, user guides and training material. ● Work with security, assurance, governance and delivery teams to improve how the business operates. ● Support testing, defect resolution, deployment and go-live. ● Provide technical leadership, best-practice guidance and platform governance. ● Run root-cause analysis and drive continuous platform improvement. SKILLS & EXPERIENCE WE'RE LOOKING FOR Platform ServiceNow development & architecture · Flow Designer · Business Rules · Client Scripts · Script Includes · UI Policies · Glide APIs IRM / GRC modules Risk Management · Security Risk Assessment · Control Management · Audit · Policy & Compliance Integration JavaScript · REST / SOAP · IntegrationHub · ServiceNow APIs Consulting Enterprise workflow design · Governance & risk processes · Stakeholder engagement · Workshop facilitation · Business analysis · Solution & operational documentation · End-user training NICE TO HAVE ● ServiceNow Certified System Administrator (CSA). ● ServiceNow Certified Application Developer (CAD). ● ServiceNow Certified Implementation Specialist — IRM/GRC. ● Experience in enterprise security, governance, risk and compliance environments. ● Delivering ServiceNow implementations in Agile environments.