Manager, Software Engineering (Service Cloud)

You bring 8+ years of experience developing solutions on Salesforce Service/Sales Cloud within Agile environments with a proven track record in guiding teams to successfully deliver high-quality solutions

You bring proven expertise from architecting and delivering 5+ medium to large-scale Salesforce implementations, owning the solution end-to-end and ensuring successful outcomes throughout the project lifecycle

You possess strong knowledge of integration patterns across API’s (REST, SOAP, GraphQL), middleware, event-driven architecture and Salesforce-native APIs across enterprise systems

You bring strong hands-on Salesforce engineering knowledge across Apex, LWC, Flows and platform automation

You bring experience working with Data Cloud, including customer profile unification, identity resolution, segmentation, activation, and integration across Salesforce clouds (Service, Experience, Loyalty, Commerce)

You possess familiarity with Agentforce, including AI-assisted service experiences, agent actions, grounding, prompt design, data access and governance considerations

You possess experience leveraging Data Cloud as a foundation for AI and Agentforce use cases, ensuring agents can access the right customer, transaction, loyalty, service, and engagement data in a governed and secure way

You possess the ability to partner with Enterprise Architecture and translate higher-level solution direction into practical, executable engineering designs

You are excited to share learnings, insights, and best practices with other engineering managers to foster a culture of collective improvement and driving operational excellence

You proactively identify bottlenecks within the team’s processes and implement improvements to enhance efficiency

You possess a deep knowledge of the limitations and capabilities of the Salesforce platform, enabling you to make informed, strategic decisions about the suitability of solutions for various business challenges

You have great communication, problem solving, and documentation skills

You thrive in guiding the team through ambiguity and change maintaining focus on iterative progress and clear objectives

Your passion for your work is paralleled by your passion for getting outside and living it