Source description
About the role
Requirements Knowledge of computer and MS office / Experience in handling Remote support tools like Teamviewer, AnyDesk, Ammy Admin, etc. Ability to execute multitasking and handle on job pressure. Languages known: Hindi, English and regional language Education: Diploma/BE Electrical/Electronics/Any software support exposure will be added advantage. Skills & Knowledge needed: Analysing, Troubleshooting, Learning, Listening & Probing skills and knowledge about Windows 7, 10 and other Operating systems troubleshooting, etc. Job Duties Identify customer issues, troubleshoot & provide online support swiftly. Coordinate with field engineer and Process lead for field visit and ensure the calls are closed. Proper adherence of CRM case documentation and maintenance of required data.