Salesforce Business Analyst

At Arista Networks, you'll partner closely with cross-functional stakeholders across Sales, Support, IT, and Product teams. As a Salesforce Business Analyst, you'll play a pivotal role in gathering and refining business requirements, documenting the business processes and systems, and effectively communicating technical requirements to engineers and non-technical requirements to the business. This is a high-impact, collaborative role that combines strong business acumen with deep Salesforce platform knowledge to support and enhance Sales Cloud and Service Cloud processes. What You'll Do Work directly with business stakeholders to gather, document, and refine functional requirements related to Sales Cloud, Service Cloud, and Experience Cloud. Lead requirement grooming sessions and process mapping exercises to translate business needs into Salesforce capabilities. Analyze current workflows and recommend Salesforce-based process optimizations. Collaborate with development teams to define user stories, test cases, acceptance criteria, and solution design. Configure Salesforce declaratively (flows, validation rules, page layouts, reports) to support business initiatives. Support feature releases by coordinating UAT, training end users, and managing post-deployment feedback loops. Evaluate new Salesforce releases to identify opportunities for business value. Create and maintain documentation for functional specifications, requirement documents, process flows, and change management. Provide training materials and documentation to support business and end-users. 5-6 years of experience in a Salesforce Business Analyst or Admin role. Strong command of Sales Cloud, Service Cloud, and Experience Cloud, with a clear understanding of how to align platform capabilities with business objectives.